freddy09 (Watch out if you are approached for deal from him), Distruptive & Rude User banned Options

[chaoren]

We have a troublemaker registered as "freddy09 ", real name Aung Lin Naing on our site who made his alertpay transfers to a 3rd party alertpay account mistakenly without Entelnova's prior permission and failed to follow our advise to ask the alertpay funds to be returned back from the wrong alertpay account.

He is abusively rude & send threats in his email dated 6th Nov 2009 after his mistake.
Below is copy of his email.

Anyway, I already sent an Email to that Person with Special Request !

If that person not returning My Money then I will have to Start Making Troubles to that Alertpay Account Holder ! You see, I have very good friends in Canada who can reach to Alertpay Office and Freeze or Terminate that Account.

And also In Singapore I have Very Powerful Friends ! in Government Office. So I will have to request their Help to Report this Cheating Issue and i think that will Effect your Company Registraiton !

You know, It's not about the Amount of Money ! But It's about the Honesty Between me and Entelnova.com

When I do that then Our Good Relationship with your Entelnova.com is Badly Jeopadized and Spoiled !

I do not want to do all these things ! I'm not threating you or anyone !!! Pls note ! I'm just Begging back for my Hard Earned Money ! That's all

FYI, I Blocked more than 10 Egold Account Holders due to Cheating me Previously !

All our AlertPay Orders have been processed in manual mode all the time.
freddy09 did not follow our advise and went ahead to file claims & complains to alertpay support resulting in all alertpay accounts related being locked by alertpay, resulting in all money stuck. As you can see in his email above, he send threats & is rude to Entelnova for his mistake. Bad mannnered behaviour was not tolerated as per stated in our Terms and Conditions, so he was banned from our site right away. We also found out later, he LIED about sending email to the 3rd party about his mistake, instead he filed claim & complain to alertpay support.

When he is unable to get money back from alertpay support due to his own mistakes, not following Entelnova's advise, he pushed all blame to Entelnova and even went posting in various forums & other sites to critisize and deframe Entelnova Global Service's reputation & business.

Entelnova Global Service have zero tolerance for such bad-mannered behaviour with full of threats, critisisms & childish behaviour so he has been banned from our site. Via recent email communication, we have also given him chance to atonish and make-up for his mistakes. He again refused to follow Entelnova's advise to remove all his unwanted actions.

In order to combat against this troublemaker, damages made are being complied to be given to our lawyer to claim the the losses made as a result of his actions.

If you happen to come across freddy09's deframation post on other sites, below is our explanation to it.
We will not be visiting every sites to explain the senario.

"I am writing to clear up the misunderstanding and accusation made by freddy09 and provide information about this person which you should avoid dealing, I also attach his photo ids so you will know if he comes to you. Since freddy09 is telling lies to cause deframation problem to us, we will not retain his privacy any further & will now take down this post and pass to our lawyer for sueing freddy09 against his critisism and deframation.

Firstly, we have an office address in Singapore and are available for customer to visit only upon special request if approved by us. There is no such requirement by singapore law that we must be only doing our business from our office only and not from other places since it is an online business.

All along, we never accept alertpay funds from foreigners to avoid fraud & people who are dishonest.

freddy09 who is a Myanmar citizen, and UAE PR, came to our website to request special permission to help him outexchange alertpay in August 2009.

His employment photo ID shows is an employee of a company called "Asia King Foodstuff Trading" in UAE. He also claim to be a telecom agent of an USA company, http://118.global-phone-services.com

With his complicated background, no Myanmar recent bill given and Dec 2009 expiring Myanmar Passport, it was a risk to deal with him.

He did not send any recent Myanmar bill giving excuse of it not in English. He got his friend in UAE to scan his UAE utility bill and said he is staying in Myanmar temporarily.

Passport should be renewed at least 6 months before expiry. So he was high risk to deal him.

2 months have passed, he is still staying in his home country Myanmar, not yet return to UAE for work in food industry. So something is wrong there.

When we started to deal with AlertPay, the AlertPay Company do not allow exchangers, so we had to do it privately for our existing customers who want this service.

Due to knowing Alertpay not permitting ecurrency exchanges, alertpay funds can be fraudulent and complains can result in frozen mode, we never allow our customers to make payment without our approval.

All alertpay outexchanges are done in manual mode only after submitting our order form and receiving our manual approval with instructions via email each time.

With regards to his claim of scam, freddy09 did not submit our 'Special Request Order Form', he decide on his own alertpay memo and make immediate funds transfer of 80 USD to a previously used alertpay account which we gave him to pay in Sept 2009.

Our exchange for him in the previous exchange in Sept 2009 was for 250 USD, this time was 80 USD.

He asked what to do, we replied him to email the account holder politely about the mistake so that refund can be made.

We had believed it would be easily taken care by both parties since it is a small amount.

We wanted to help but only later (due to extreme busy schedule), if freddy09 did not get reply from the other party to avoid complication. It was just 80 USD not 500 USD.

The next day, freddy09 write in his email that he just emailed the other party and also at the same time accusing us of not sending his money and later writes a critisizing and threatening email as follows:

" That's Very Bad way of Working in Business and not good Principal ! "

If that person not returning My Money then I will have to Start Making Troubles to that Alertpay Account Holder ! You see, I have very good friends in Canada who can reach to Alertpay Office and Freeze or Terminate that Account.

And also In Singapore I have Very Powerful Friends ! in Government Office. So I will have to request their Help to Report this Cheating Issue and i think that will Effect your Company Registraiton !

You know, It's not about the Amount of Money ! But It's about the Honesty Between me and Entelnova.com

When I do that then Our Good Relationship with your Entelnova.com is Badly Jeopadized and Spoiled !

I do not want to do all these things ! I'm not threating you or anyone !!! Pls note ! I'm just Begging back for my Hard Earned Money ! That's all

FYI, I Blocked more than 10 Egold Account Holders due to Cheating me Previously ! "

It is common sense if you need someone help, you will ask nicely, sending threats, critisism & complain will not get a favorable reply.

First, fredd09 do not follow our instructions and next kept accusation us of robbing his 80 USD, send threats & critisism.

He was supposed to follow our instructions to email the other party and let us know later. We were ready to help even if he do not ask but he was impatient and it was due to his offesive words, so we decide not to provide anymore help to him and ban him from our service.

It is written on our terms and conditions that bad-mannered behaviour will not be tolerated, hence this freddy09 was banned from our site regardless whether he is sincere to ask for help. We require our customers to follow our instructions, if you do not, we do not hold any responsibility of outcome.

Based on our experience of freddy09's character, there are 2 possible reasons why the other party do not refund.

1) freddy09 wrote unpolite/rude personal email to the other party with threat to force refund, that is the reason why the other party do not refund the money.

2) freddy09 did not email the other party to settle peacefully outside alertpay system and went ahead to make report/claim on alertpay website in hope that the other party will just refund to avoid being frozen by alertpay.

freddy09's email dated 28th Nov 2009.

Hi,

Regarding this Issue :.

"We could help with contact the alertpay account holder but if you
have already contacted alertpay support team about the matter without
giving sufficient time (e.g 3 days) for him to reply your email or
without first get in touch with him privately, you may have caused
problem to edited@gmail.com 's account and he would probably not
refund you money due to that and it would be even more dififcult to
resolve."
------------------------------------------------------------------------------------------------------------------------------
I tried everything very Nicely and Privately But Your Hoi Chi Wong
Denied "My Request Money" in Alertpay. I sent him very Polite and
Humble Request email privately but he didn't reply me anything for
more than 5 days and So it's very obviously that I gave him Enough
Time to resolve this Case Nicely and Privately. But I know that he
purposely cheating me.

FYI, Alertpay Support Team also tried to recover the Funds from Hoi
Chi's Account but your Friend don't keep any money in his Account. So
it seems, that He Arranged everything in Advance to cheat ! So
Alertpay told me that "This Case is Closed and It's Impossible for
them to resolve this Case or Recovering Any Money ! " Pls note.

Anyway, Now I'm very much Im-patient on this Case ! And My Best Advice
and Solution to you is that You pay back My US$ 80 fully on behalf of
Hoi Chi Wong and you settle with him Internally later on. Because you
know him very well more than me ! I cannot do anything more than that
for you.

You have Same 48 Hours to Consider my Request ! Or Else I will
Escalate this Dispute Further to your Singapore Government E-Commerce
Department and Online Business Section. And I will not remove My Posts
in Scam.com and Any other Forums.

Even I will Post More on the Net as much as I can, Until your Business
is Destroyed !

You know, eventually you will be hurt and your Business will be
Spoiled severely both Locally and Internationally ! If you go further
on this Case. And your Abox Pte.,Ltd will suffered the same fate too.
But I have nothing to lose ! But You will lose a lot of Customers From
Online and Even Offline Due to my Posts and My Friends Posts.

Because in Myanmar We don't have Any E-Commerce or I.T Business Law !
So think Intellectually again Mr.Toh.

But your Singapore Side does Strictly ! As you know Very Well Mr.Toh
about your S'pore Very Strict Law !

So I will be laughing on this Game that you do send your Lawyer or
go through this Case to your Court ! Any Court or Even Supreme Court
to make forceful Actions against me to remove my Posts and More
Disputes !

So Don't Threaten me Ok ! Don't talk like Childish things Ok ! Becoz
I'm out of Law !
Just In Case, If you are so Powerful to make Court Case or Bring me to
the Court then i will Win ! Because Alertpay Management knows the
Truth and they will be Witness of My Transaction Record and Hoi Chi
Wong is one of your Associate !

So I Challenge you to take Any Actions as much as you can if you don't
pay My Money Back On Behalf of your Friend !

Awaiting for your kind Consideration.

Regards

Our Email dated 1st Dec 2009 reply to freddy09.

Just got to read your email due to extreme busy schedule.

We have not yet informed our lawyer yet as we want to know deeper in the matter first before openinig the case.

We had sent you a polite email earlier last week in hopes to resolve with you but you do not willing to comply with us.
This is the same thing on your payment. You do everything on your own accord and pushed the blame to us.

Stop thinking that continuous threats & complain will make us pay you 80 USD, everything has to go by evidence.
We do not condemn to threats, we are not in any way afraid of your action as we did not do anything wrong.

Its not the matter of the amount, in no circumstance we would pay for something which is not our fault.
As we had said, your email to us was rude with threats, so we had refused to help you.
All required is a polite email, you do not write all those unweclome threats, nobody want to see it, and it wouldn't help in anyway.
It should not be used in any way with anybody unless there are no other solutions.

All your claims and complains are of complete no ground and solely your own mistake.
Paying you the 80 USD means we acknowledge it is our fault, condemn to your mistake & actions.
And others will think they can do the same thing as you and try to rip us by paying to others and then send threats to us.

All exchanges must be done through our website order form.
There is evidence on the internet of our past history that all along alertpay outexchanges are done in manual mode through our order form and upon approval then we will email you instructions to pay. This is not only for alertpay, we have some other types of restricted exchanges which also require manual approval for both new & existing customers.

I am however very interested to know what you wrote in the private email to the other party.
You can forward the copy of the private email you sent to the other party as an attachment to me for review.

As you panic and was impatient so you must have went ahead to send threat alert to the other party like what you did with us or even make report through alertpay system on your own accord without contacting and so the other party got agitated. Alertpay staff do not help you as well because you do not spend time to resolve the matter privately first. The problem does not get resolved this way and you do not get anything back.

We take serious view on this matter if you do not make effort to comply with our requests.
If you comply with our requests to delete those unwanted actions that you did and also made public apology on scam.com for your action made, we still can consider to help and you may still have a chance to getting your 80 USD back as we will do our best effort to contact the other party and see what action can be made to rectify the matter.

However, if you still refuse to do it, continue fight, it can only cause more harm to all, then it would not benefit anybody and you will not get anything back and your personal particulars & photo will also be exposed everywhere for everyone to see, including your customers & bosses will know the kind of person you are.

We do not really want to sue you to make you pay for ALL your actions and you can end up in bankrrupcy and lose your jobs but if you force us, we will be left with no choice.

Everything we go by evidence and by books step at a step, we do not rush as it will not benefit us or you this way.

We want to avoid the legal action as it is time consuming, we are better off to spend the time on other matters, but if in the end we can not resolve this matter with you, we have to do it and you are at the losing end not us. There is nothing that we own you, completely your mistake and we have all evidence about your deframation, threats and accusation. This can also affect your status in your UAE company and also your USA online company which I do not think you want that to happen. We also do not want to see it happen as it is not going benefit us.

On 10th December 2009, freddy09 replied admitting he did NOT email the account holder, he went ahead to file claims & complains to alertpay with this message.

11/8/2009 8:10:18 PM
C4953-5F6FA-96FB4
Request Sent
edited@gmail.com
Declined ( For Alertpay Money Request )

$80.00 USD
Service
Dear Sir/Madam, FYI, I made the Alertpay Payment to you by Mistake without Filling Up your Entelnova.com Form First. I thought I always have to pay to this Account whenever I exchange with yr Entelnova.com. Anyway, Pls return Back My Money ! I beg you for that ! In return for your Great Gratitude I will pay more Fees in my Next 2 or 3 Exchanges. Many Thanks & Best Regards Awaiting for the Funds Back !!! I hope you will help me !!!

Our Email Dated reply: 10th December 2009

This is not a personal email request.

It appeared you had logged into your alertpay account and sent money request with all those memo.

To our knowledge, we are aware that AlertPay had locked many exchangers and consumers accounts due to money exchanges without approval.
What you did is visible to alertpay team and so you are responsible for your own actions for the harm you caused to the other party.

We did not ask you to send alertpay money request to other party, this will result in double payments where alertpay earn receive money commission for each transaction.
Somemore you write such a memo with our site name, is just asking for trouble for both of you.

In our past exchange, you were made aware that AlertPay doesn't allow money exchanges, and so unless it had been approved by AlertPay.

We did apply to be their exchanger but they are not yet needing new exchangers.
Hence, we couldn't use our own personal alertpay account to receive funds too frequently to avoid issues unless alertpay allow us to open business account to do money exchanges.

This is reason why it is only available upon 'Special Request', and you had used 'Special Request Order Form' in the past, and you knew from our website that you must wait for our email contact with instructions for the order you made. Never it writes you can pay immediately without waiting instructions.

Due to AlertPay strict rule on money exchange, we sometime had to get others to help collect funds on behalf or get customer to make direct payment to other customer.

By doing money request with such memo, you risks both parties account to being locked for investigations.

This is a problem between yourself and the other party, but you are not resolving the problem between yourself, and you are putting FULL responsibility on us.

There is no point to continue this conversation further. Since you do not acknowledge to your mistakes made, continue with critisisms, refused to comply with our request and do not care about legal actions, then you bear the consequences. There is no such thing as demanding us to pay 40 USD for your mistake, the harms that you caused to us is more than 40 bucks.

We will not be interested to discuss on this matter further with you, and allow our counterparty agent to attempt to recover the damages made by you against our company name with your particulars and all evidences accrued.